19Mar 2018

Traditionally, IWMS software focuses on best-practice process automation to achieve operational efficiencies. This is still an essential part of running a facility. But with businesses now putting a greater emphasis on workplace agility and employee experience, it is no longer sufficient. IWMS must, therefore, raise its game or disappear. Is your FM software on its way to becoming extinct? Or is it part of the next generation of more connected and smarter software platforms? Continue reading

12Feb 2018

The service provider industry is driven by performance measurements and Service-Level Agreements (SLAs). Although the details of service-level agreements vary widely, they almost always specify required levels of availability, reliability, responsiveness, or other attributes of the service. Next to acceptable (minimum) and preferred (low and high target) levels of performance, FM service contracts also usually include remedies or penalties for failure to meet SLAs. Furthermore, it’s important that they define how the performance will be tracked against SLAs and by whom. Continue reading

29Jan 2018

Scheduling of field workers for facility services can seem like a constant juggling act. One of the most challenging aspects is allocating the right job at the right time to the right person with the right skills and equipment. With workers travelling between different customer locations, service scheduling becomes even more complex. Continue reading

15Jan 2018

Traditionally, the role of Human Resources in most organizations has been mainly concerned with personnel management, hiring employees, training them, and dealing with compensation & benefits. Workplace experience and collaboration was never a big focus area. But this is changing. A growing number of HR professionals are now getting involved in decisions about the physical and digital work environment. Continue reading

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