19Jun 2018

For decades, ‘cubicle culture’ dominated the office landscape. Picture rows of beige cubes in a minimally windowed workplace with harsh fluorescent lighting.  These bland, soul-sapping environments — designed to cut space costs — encouraged monotonous styles of working. Moreover, the dominant technology tools of the era (desktop computer, landline phone) kept office workers tethered to their desks. Continue reading

16Apr 2018

With all the buzz around the Internet of Things (IoT), some facilities managers see it as the next shiny new toy – something where the hype creates anticipation far exceeding the actual experience. In addition, they believe it requires large upfront cash outlays whose return on investment is doubtful. Furthermore, they wrongly assume the technology is only suitable for new, state-of-the-art buildings. Continue reading

23Mar 2018

The Internet of Things (IoT) is rapidly becoming a real part of business operations, not to mention our everyday lives. With wireless sensors all around us, should we worry about what happens with all that data? There are certainly some valid reasons for concern about data privacy and security, but that doesn’t mean the IoT will not continue expanding because, despite the risks, the value it brings is too important. Continue reading

21Mar 2018

We live in a world where agile working is quickly becoming the new normal. This creates a demand for flexible space but also for smart services that make the most of that space. Technology both drives and enables this smart workplace revolution. IoT-related technologies, in particular, play a key role. These days, companies increasingly use sensor data to enable new workplace scenarios. Scenarios that range from space and comfort tracking to workplace guidance, to transforming workflows and building management. Continue reading

19Mar 2018

Traditionally, IWMS software focuses on best-practice process automation to achieve operational efficiencies. This is still an essential part of running a facility. But with businesses now putting a greater emphasis on workplace agility and employee experience, it is no longer sufficient. IWMS must, therefore, raise its game or disappear. Is your FM software on its way to becoming extinct? Or is it part of the next generation of more connected and smarter software platforms? Continue reading

12Feb 2018

The service provider industry is driven by performance measurements and Service-Level Agreements (SLAs). Although the details of service-level agreements vary widely, they almost always specify required levels of availability, reliability, responsiveness, or other attributes of the service. Next to acceptable (minimum) and preferred (low and high target) levels of performance, FM service contracts also usually include remedies or penalties for failure to meet SLAs. Furthermore, it’s important that they define how the performance will be tracked against SLAs and by whom. Continue reading

29Jan 2018

Scheduling of field workers for facility services can seem like a constant juggling act. One of the most challenging aspects is allocating the right job at the right time to the right person with the right skills and equipment. With workers travelling between different customer locations, service scheduling becomes even more complex. Continue reading

15Jan 2018

Traditionally, the role of Human Resources in most organizations has been mainly concerned with personnel management, hiring employees, training them, and dealing with compensation & benefits. Workplace experience and collaboration was never a big focus area. But this is changing. A growing number of HR professionals are now getting involved in decisions about the physical and digital work environment. Continue reading

03Jan 2018

For service companies, time is money. Consequently, as a service provider, you must be able to go from contract signature with a new customer to go-live in weeks — not months. This involves rapid deployment of service management software and configuration to the agreed contractual scope and SLAs. Good software vendors will, therefore, provide expertise and tools enabling services organization to quickly activate the software in a wide range of client environments. Continue reading

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