Incidents, malfunctions, failures, etc. all challenge the optimal functioning of any service organization. myMCS Service Center is a call management software that enables multi-client FM call centres to efficiently deal with a high call volume.
myMCS Service Center is especially designed for:
This ensures prompt problem resolution and considerable time and resource savings.
myMCS Service Center is ideal for organizations that provide services to multiple customers. All customer requests are stored in one database and are instantly accessible from one board. Posting a new service request is a matter of minutes due to the smart dashboard with advanced search capabilities.
The processes of dispatching a service request to the right team and tracking its progress have been significantly automated. This makes the work of call operators more productive and helps resolve issues faster. It results in better service and improved customer satisfaction.