At bigbasket.com they believe in being smart, quick & efficient. No wonder that India’s largest player in the e-groceries segment has chosen the myMCS platform to manage FM processes across their pan-Indian operations.

Deep domain knowledge

Offering the convenience of doorstep delivery and a wide range of products, BigBasket handles around 50,000 orders a day.

BigBasket online supermarket

Running the business with people who have a deep domain knowledge of grocery, the company sees tech as an enabler. As it happens, that is very much the approach that MCS takes towards facilities management.

Customer-centric approach

It shouldn’t come as a surprise then, that BigBasket found a trusted partner in MCS. HC Guruprasad, Head of Projects at BigBasket, stated that the solution “brought in accountability, exposed inefficiencies in the process and has helped us improve the overall experience for the internal customers.” He added that MCS became a strategic partner in BigBasket’s growth phase, and appreciated the company’s proactive support, clear communication, and commitment.