• [Market intel] The UAE facilities management industry is expected to grow at a CAGR of 9.9% between 2018-2023
  • Coreserv becomes the first company in the Middle East to be providing the UAE market with this new technology

Dubai, Antwerp,  8 January 2019 – CoreServ, a UAE-based facilities management provider, offering services at international levels with emphasis on effective service and efficient delivery, announced today it is adopting the CAFM software platform of MCS Solutions, a global provider of IoT-enabled facilities software and smart building solutions.

CoreServ MCS CAFM/IWMS Middle East

Malika Bhatti, General Manager of CoreServ, commented: “Our main objective is to bridge the customer service and satisfaction gap in the UAE’s facilities management industry by bringing international standards to the local market via innovation and state of the art technology; through our partnership with MCS Solutions, we will be delivering effective and efficient service at international standards to our clients at any given point in time.”

The facilities management industry is a booming industry in the United Arab Emirates, expected to grow at a CAGR of 9.9% between 2018-2023. Key factors driving this growth include increased investment in the construction sector, the growing tourism industry, and government efforts to diversify the country’s economy beyond oil. Another important trend is a shifting focus towards integrated facility management.

In this context, CoreServ compared different vendors and software solutions before deciding to adopt the MCS CAFM/IWMS platform. Built from the ground up to be naturally integrated across domains, this platform is recognized in international benchmarks such as the Verdantix Green Quadrant IWMS Software Benchmark, and in Gartner’s Market Guide for Integrated Workplace Management Systems (IWMS).

The software will be implemented together with MCS Solutions’ local delivery partner International Corporate Business Services (ICBS) based in Abu Dhabi and Dubai in the UAE. CoreServ will also benefit from integrated mobile tools for key functions such as mobile work management and service requests.

The solution will enable highly flexible services to satisfy customers needs in the quickest and most efficient way. It will, furthermore, give CoreServ’s employees the possibility to stay in touch with their customers and to guarantee highest-quality services. Through mobile tools customers will be able to interact directly with the CoreServ team around the clock, 24*7.

Bhatti added: “This human-centric software will help us build our service framework with a focus on customer experience. We were impressed with the platform’s flexibility, deep integration, and ease of use. It will enable us to innovate and adapt to the constantly evolving needs of the market”.

Robert Bruckbauer, Global Channel Director at MCS Solutions, commented: “MCS Solutions’ CAFM/IWMS platform is deployed by leading service companies across the globe to stay ahead of the curve. We’re extremely pleased to bring the solution to CoreServ, a forward-thinking services provider operating in the very dynamic UAE facilities management market”.


About CoreServ

CoreServ is a UAE-based company offering facility management services at international levels with emphasis on effective customer service and efficient delivery. CoreServ focusses on reliability, transparency, efficiency, and attention-to-detail via its team of experts who have been trained and specialized not only in their relevant trade skills but also at providing unparalleled service.

The name CoreServ is derived from the very concept: “CO”mmitted, “RE”liable, “SE”rvice; an associated company of ECC Group, we pride ourselves on offering services from the core up and beyond while upholding the reputation and vision of the parent company.

Established in 2014, CoreServ provides facility management services across all sectors of commercial, industrial, governmental, and residential developments.

In addition to offering preventive and corrective services through annual maintenance contracts, CoreServ also offers proactive and reactive services on a non-contractual basis through its @ your door team. CoreServ provides clients with assurance by standing with them every step of the way, from the core to the handover, and beyond while offering a full-fledged facility management service that is one-of-its-kind in the FM Industry in the UAE.


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About MCS Solutions

MCS Solutions, a Nemetschek Group company, is a technology and consulting firm, supporting its clients across the globe to improve the performance of their building portfolios. Our core purpose is to make buildings work harder for their occupants through unlocking the power of building data. We assist our clients to optimize their facility operations and achieve bottom-line savings. And we help them create workplaces that offer the agility, flexibility, and connectivity needed to support new ways of working.