What are the main FM market trends? What’s hot and what’s not? Read our key takeaways from the Gala des Service Généraux in Paris:

1. Building maintenance is becoming increasingly complex

Maintaining all the systems involved in running buildings (electrical, mechanical, indoor climate, Internet of Things, etc.) requires specialist knowledge. Organizations are increasingly outsourcing this task to external service providers that have a deep understanding of the built environment and emerging technologies for asset life-cycle management (e.g. predictive maintenance, sensor technologies, BIM).

2. Expect the unexpected

In light of recent events and evolutions (terrorist and cyber attacks, data breaches, climate change, etc.), FM is becoming more concerned with the threats that can negatively affect people and assets. Hence, more attention is given to risk management and business continuity.

3. Buildings are becoming smarter

In an increasingly connected world, buildings need to become smarter and more responsive to occupants’ needs. Sensor data analysis already enables proactive maintenance, activity-based service delivery, and optimal occupancy and space management. In the near future, the IoT will act as a catalyst for more change in the workplace.

4.The experiential workplace

Productivity is no longer equated with presence. Today, work is what you do, not where you go to in the morning. As a result of evolving technologies and workplace culture, going into the office has now become a choice for most knowledge workers. The main purpose of the office then becomes to facilitate employees to work collaboratively. Within the office environment, the concept of activity-based working (ABW) is gaining ground: people are now working in various places around an office rather than at a fixed workstation.

The retail and hospitality sectors have become models for the workplace. As a result, workplace services are growing closer to hotel services and we are seeing more amenities – cafes, restaurants, and relaxation areas. Specific spaces for work become available on demand just as they are for eating, drinking, socializing, relaxation or travel, either in a corporate headquarters, coworking space, café, hotel, home, client’s office or elsewhere.

5. The office is an integral part of a company’s brand

Cash-rich Silicon Valley tech firms that are creating out-of-the-box headquarters with consumer-grade amenities have raised the bar for other companies, who also want to attract the best talent. Attractive office environments are becoming an important weapon for employer branding, as well as for branding in general.

What insights did you take away from the Gala des Services Généraux? We would love to hear from you. Feel free to contact us anytime.