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As one of the top parking facilities management companies, Q-Park manages lots of car parks across Europe, and handles large volumes of customer enquiries each month.

Hence they require an efficient and well-integrated ticketing system to create preventive and corrective work orders for their technical and maintenance staff. Furthermore it is imperative for Q-Park that all information (documentation, user manuals, floor drawings, etc.) is centrally stored, so that it can be kept up-to-date at all times and retrieved quickly by planners and field workers.

Another requirement was for the software to be off-the-shelf, yet flexible enough to fit the parking business.

So why did Q-Park select myMCS? Thomas Silde, Customer Service Manager of Q-Park in Norway explains.